By purchasing from our website (http://petitbamboo.com.au), you are agreeing to the following terms and conditions:
Petit Bamboo accept payments via Stripe, Paypal or Afterpay. Payments must be received in full and cleared before your order will be dispatched. Note that if you pay via Paypal eCheque, your order will not be dispatched until funds have cleared (typically, 5-7 working days). Paying by Paypal eCheque present the risk that your order may not be fulfilled when funds have cleared as the item(s) may have sold out in the interim. If such is the case, the customer will be informed and alternative item(s) will be offered. Note all pricing is in Australian dollars (AUD) and includes GST. Payments via Afterpay attract a 6% surcharge.
Order processing begins immediately after your payment has cleared and an order confirmation email has been generated. Orders cannot be changed, altered or cancelled once processing has commenced. This includes coupons, which must be entered at the time of sale in order to be valid. Please do not email us to change or cancel your order as this is not possible. To return your goods, please refer to Petit Bamboo Returns Policy (below).
Coupons must be entered at the time of sale in order to be valid. Coupons are not valid on sale items, gift packs or gift vouchers (unless otherwise specified). Please check your cart total prior to payment to ensure your coupon has been applied. Coupons cannot be applied once an order has been paid for. Only one coupon can be applied per order (includes FREESHIP, NEWCUST, etc).
All Petit Bamboo 0rders are shipped via registered mail or courier. Standard postage is a $9.95 flat fee per order within Australia and New Zealand and includes tracking. Items are usually dispatched on the business day following that on which we receive payment from you in full and may take an estimated 3-5 working days. Shipping is free on all orders over $60. If there is a delay to your order being shipped, Petit Bamboo will let you know as soon as is reasonably practicable. You will receive an email once your order has been dispatched, detailing your consignment number and carrier. Please ensure you track your order. If your order is returned to sender due to incorrect address, failure to collect or other reasons, a re-delivery fee of $11.95 is payable prior to re-ship, plus a $14.95 Returns Penalty. Express Post is available on all orders for a flat fee of $8. Delivery is guaranteed the next business day* on all orders received by 6am (*per the terms as specified in the Express Post Delivery Network). Petit Bamboo also ship internationally for a flat rate of $14.95. Please ensure you check your shipping address on the checkout page prior to payment as this address cannot be altered once processing has commenced.
Please note if you backorder any item then your entire order will not be despatched until the backorder can be fulfilled. Estimated arrival date is the date at which stock will arrive at our warehouse, please allow an additional 7-10 business days for your backorder to be shipped per the above shipping terms. Please note estimated arrival date is an estimate only; delays to the arrival/clearance of containers may occur and this is out of our control. Petit Bamboo a will attempt to keep you informed as and when delays are made known to us. Please note any delays outside of our control do not warrant claims for compensation.
Please note Petit Bamboo do not exchange as availability cannot be guaranteed on items. If you wish to change size or style then please re-order and return your original item for a refund or credit. We offer refunds on full priced items only if the item is returned within 14 days of purchase. Items will only be refunded if they are unused, unwashed and in their original packaging. To return an item, please complete the Petit Bamboo Returns Form, print out the email you receive and include this with your return, as well as your original invoice and packing slip (where possible). Post all returns to the address specified on the Returns Form. Please note that the cost of return shipping is to be paid for by the customer. Please make sure that returns are packaged securely in a box and are posted using a traceable method (such as Registered Post). Please note we take no responsibility for items lost in transit. Note refunds are only processed once goods have been received, inspected and confirmed as resellable. Please allow up to 10 business days for your refund to be processed. Items purchased using a coupon may be returned for a store credit only if returned within 14 days of purchase. Orders paid for via AfterPay or Zip are entitled to store credit only.
Sale items are strictly non-returnable (no exchanges or refunds) so please choose carefully when purchasing. This includes promotional deals where a discounted or free item is given (such as Buy x, Get y).
Petit Bamboo appreciate your purchase and aim for 100% satisfaction. Please contact Petit Bamboo immediately should there be any issues upon receipt of your order. Petit Bamboo can assist you with your return of a faulty item by offering you a number of solutions including replacement, credit or refund. Petit Bamboo will only offer you a repair, exchange, credit or refund if the goods are returned within a reasonable time (being 6 months from the date of purchase), proof of purchase to our satisfaction is provided, and upon assessment the item is considered faulty or is considered to hold a manufacturing fault. We will not offer an exchange, credit or refund of any item where fault or damage has been caused by the wearing of, or incorrect caring for, the item. Please note that general wear and tear, including pilling of fabric, is not grounds for a faulty replacement.
Gift vouchers may be purchased for a minimum value of $30 and are valid for 6 months from the date of purchase. Please note gift vouchers are only redeemable for product via www.petitbamboo.com.au and cannot be used at any Petit Bamboo stockist (online or offline). Please choose carefully as we do not refund gift vouchers.
Your privacy is important to us. We will not disclose any information submitted by you to any third parties, nor will we keep any of your personal details on file.
The above terms and conditions shall be governed by NSW Law and subject to the exclusive jurisdiction of the courts of NSW.