Alternatively, please see our trading terms at www.petitbamboo.com.au/terms-conditions.
1. How long will my order take?
Orders are packed and shipped at 7am every business day and take an estimated 3-5 working days to be received. Please note delays as a result of carriers are out of our control. Please track your order via your tracking email (sent at COB on the day of dispatch).
2. Can I change my order?
Unfortunately orders cannot be changed once a confirmation email has been received. This is due to the fact that orders are packed and shipped in real time by our warehouse, and more often than not are already in transit. Items can be returned for a refund or credit, please refer to our terms on how to request an exchange: http://petitbamboo.com.au/terms-conditions.
3. I forgot to enter my coupon. Can I still redeem the offer?
Orders cannot be changed once a confirmation email has been received. All coupons must be entered at the time of sale otherwise they will not be valid.
4. Can I exchange or refund?
Exchanges are not permitted as items may be out of stock by the time your item has been returned. Refunds are permitted on FULL PRICED ITEMS ONLY so long as goods are in original condition, unworn and in the original box. Please refer to our terms on how to request an return: http://petitbamboo.com.au/terms-conditions. Sale items (including items purchased via coupons) can be returned for a store credit.
5. Do you have any shops that stock Petit Bamboo?
We will be updating our Stockist List soon.
6. Do you take payments over the phone or bank transfer?
All orders need to be placed through our website and payments made via Paypal, Stripe or Afterpay
7. Do you ship internationally?
At present we ship to Australia and New Zealand only
8. Can I apply two coupons at a time?
Unfortunately only one coupon can only be applied per order.