1. How long will my order take?

We strive to process your order on the same day you purchased from us during our trading hours (10am – 3pm AEST Monday to Friday).  

Handling and delivery by our partner carriers may take an estimated 3-5 working days to be received (dependent on metropolitan and regional areas).

A Tracking ID is emailed to you on the day of fulfilment.

  1. Can I change my order?

Yes, but only before the order has been fulfilled (processed and packed). After that, your order cannot be changed as your order would have been passed on to our partner carriers.

We can happily provide a refund, simply contact us to arrange a return of the items. For more information on refund please visit the Refund Policy.

  1. I forgot to enter my coupon. Can I still redeem the offer?

Once your order checks out, unfortunately you will not be able to redeem the offer for that order.

  1. Can I exchange or refund?

We can’t guarantee exchanges as items may be out of stock by the time your item has been returned. A refund will then be processed.

We happily accept refunds so long as goods are in original condition, unworn and in the original package.

  1. Do you have any shops that stock Petit Bamboo?

Yes, we will be updating our Stockist List soon. You may wish to search our brand online for a local stockist near you.

  1. Do you take payments over the phone or bank transfer?

All orders need to be placed through our online store.

  1. Do you ship internationally?

At present we only ship to Australia and New Zealand.

  1. Can I apply two coupons at a time?

Sorry, only one coupon can be applied per order.